EXPERIENCE
INGENUITY
ACCOUNTABILITY
Everything about our solutions are aimed at reducing your operational costs, improving customer interactions and measuring the performance of your operational flows.
TECHNOLOGY PHILOSOPHY
We have designed our technology to be distributed across multiple platforms with load balancing as a key strategy. Intelligent monitoring systems perform real world testing, to keep track of performance and ensure uninterrupted system availability. For added peace of mind, our technicians are there to assist you 24/7.
PRODUCT SUPPORT
Few organisations can boast the varied skillsets we have developed as a provider. GrandCom have been offering Internet and Internet Communication Solutions since 2014. With the ever changing client interaction technologies, you need to partner with a provider that is at the forefront of these developments.
Who We Are
GrandCom offers managed information technology, communication services and outsourced staffing solutions that take advantage of our in-house technical and infrastructure resources.
We employ staff who love what they do, and as an extension of your business, they support your success through unrivalled technical knowledge and years of experience.
Technologies We Support
OUR SERVICES
Services We Offer
Mobile Communication
Bulk SMS & Multimedia Messages can be sent via web interface or integrated API. Deliver documents such as statements, bills, legal notices & images straight to a mobile device.
Networking
Superior monitoring & self healing. QOS ensures business service reliability. EEE guaranteed speed & most reliable connectivity over copper. Fibre Optic line speeds from 4mb to 100mb with 99% uptime guarantee.
Hosting
Cloud and virtualisation solutions built on the offerings of technology leaders as VMWare, HP, Microsoft & CISCO.
Overflow Resourcing
GrandCom can provide alternate time zone resourcing using our expert technical and call centre experience.
Work-To-Home Migration Services
We allow your staff to work remotely by making use of our Grandiose™ service offering, which is comprised of flexible VPN and Communication products and services.
Call Centre & BPO Services
GrandCom can provide alternate time zone resourcing, including graveyard shift, using our expert technical and call centre experience. Our agents are all native English speakers.
Dont take our word for it, take theirs
What Our Clients Have to Say
Barry M
"It's nice to work with GrandCom...Nice to see systems implemented quickly."
Mark T
"Partnering with GrandCom was the best decision we have made for our communication management needs. Easy API integration and timeous support enabled a seamless rollout into our systems."
Mark R
"GrandCom has delivered timeously on all development requests. They are willing to go the extra mile and put in the extra hours to ensure that we as clients meet our deadlines. When launching a tech platform, the ability to ensure that any issues are dealt with immediately gives us as owners tremendous faith in what we ultimately deliver to our clients and users. GrandCom provides a true outsourced service and they are an extension of our business."
WE LOOK FORWARD TO MEETING YOUR NEED FOR CHANGE
Our Approach
SOLUTION CONSULTATION
After contact and a needs analysis has been completed we will design a suitable solution.
PROPOSAL
We will then provide a proposal tailored to your requirements. Solution pricing will depend on the type of the project, the complexity of work, skill and experience of the resource.
SERVICE AGREEMENT
Upon acceptance, we will proceed to finalize relevant SLA ’s and get your package started.
SETUP & GO LIVE
The solution will be tested and signed off for the agreed go-live date.
Let's talk about how GrandCom can increase your service levels. Enable your operations with our fully managed product suite.
