Allow our agents to answer your calls with personalized messages. They can route your calls, take messages, or follow a pre-defined operational work flow.
Inbound Services Include:
- Virtual Switchboard
- Live Telephone answering
- Customer support
- Service Product Launches
- Service Interruptions
- Training Services
Inbound & Outbound Services
Allow our agents to assist you with your customer interactions
Outbound Services Include:
- Customer retention
- Lead qualifications
- Quality assurance
- Information updates
- Agents available 24/7
Give your customers a rapid, effective way to connect with support agents and get their queries solved, while building long lasting relationships with your customers over live chat.
Live Chat Product Features
- GCN provides you all the live chat transcripts along with an effective and user-friendly interface to filter chats and search through transcripts. Gain insights and valuable information allowing you to make smart decisions to increase customer satisfaction.
- The chat widget is completely customisable, and therefore becomes part of your website. Pick and choose from a range of colours and options.
- Transfer chats to other agents in a single click, and work as a team to satisfy customers.
Alternate Time Zone Monitoring
After hours is often when vital functions are taking place in your infrastructure environment.
Alternate Time Zone Monitoring Product Features
- Staff redundancy across 3 continents
- We have in-house technical resources with years of experience in offering tier 1 to tier 3 after hours’ support
- If required, predefined support actions can be taken, whether it be trouble shooting, rerunning of tasks or alerting key staff.
- Internally developed customer management software including ticketing, dialler, outcome reporting and QA
- Lower cost compared to current offerings due to single provider for an entire solution