BPO

Inbound Services

Allow our agents to answer your calls with personalized messages. They can route your calls, take messages, or follow a pre-defined operational work flow.

Inbound Services Include:

  • Virtual Switchboard
  • Live Telephone answering
  • Customer support
  • Service Product Launches
  • Service Interruptions
  • Training Services

Monitoring

Inbound & Outbound Services

Graveyard Shift

Outbound Services

Allow our agents to assist you with your customer interactions

Outbound Services Include:

  • Surveys
  • Customer retention
  • Lead qualifications
  • Quality assurance
  • Information updates
  • Agents available 24/7

Live Chat

Give your customers a rapid, effective way to connect with support agents and get their queries solved, while building long lasting relationships with your customers over live chat.

Live Chat Product Features

  • GCN provides you all the live chat transcripts along with an effective and user-friendly interface to filter chats and search through transcripts. Gain insights and valuable information allowing you to make smart decisions to increase customer satisfaction.
  • The chat widget is completely customisable, and therefore becomes part of your website. Pick and choose from a range of colours and options.
  • Transfer chats to other agents in a single click, and work as a team to satisfy customers.

Alternate Time Zone Monitoring

After hours is often when vital functions are taking place in your infrastructure environment.

Alternate Time Zone Monitoring Product Features

  • Staff redundancy across 3 continents
  • We have in-house technical resources with years of experience in offering tier 1 to tier 3 after hours’ support
  • If required, predefined support actions can be taken, whether it be trouble shooting, rerunning of tasks or alerting key staff.
  • Internally developed customer management software including ticketing, dialler, outcome reporting and QA
  • Lower cost compared to current offerings due to single provider for an entire solution

GrandCom will work with you to set up a state-of-the-art inbound or outbound contact centre

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