Communication Made Simple

Grandcom offers a comprehensive suite of unified communication solutions, seamlessly integrating all the popular communication channels such SMS, MMS, Email, WhatsApp, SIP and much more. It provides a unified platform for businesses to manage their communication needs efficiently. With support from popular systems like Cisco, 3CX, Microsoft, and compliance with regulatory standards such as ICASA and WASPA, Grandcom ensures reliability and security. Additionally, it offers features like multi-location redundancy, encrypted communications, workflow triggers, single customer view reporting, and full audit logs, empowering organizations with enhanced productivity, streamlined operations, and seamless collaboration across various communication channels.

Communication Made Simple

How We Make Communication Simple for You.

Work with a single service provider.
Allows employees to access all communication tools from one interface, improving efficiency and collaboration.
Integrating communication tools with CRM systems to centralize customer interactions and data.
Enhances document and communication management.

SIP

End to End managed SIP Trunks with dual location redundancy with further cloud redundancy via Azure. Security being a top priority, no SIP logins are exposed to the internet. Dedicated data lines managed by Grandcom ensure voice quality. All calls are monitored for quality and tracked based on industry standard MOS score. Links directly to all large provider networks.

3CX

Grandom has partnered with the largest PABX platform in the world. Currently over 12 million active users. Seamlessly intergrates with Grandcom SIP,Colaboration and contact centre solutions. Fully clous hosted in Azure to ensure full redundancy.

CISCO WEBEX

The latest Cisco Enterprise solution. Hosted by Cisco themselves meaning full redundancy and zero downtime. Connects to physical or virtual CUBE enabling scale and redundancy as required. Billed on a flexible per user model. Can be included in the Grandcom Colobaration platform to allow Webex to be used with 3CX and CUCM etc. Webex go soon to be avalible in SA.

MICROSOFT TEAMS

Grandcom is able to seamlessly blend a variety of physical and soft endpoints into one centrally managed solution that benefits clients more than any single endpoint could. Cisco phones, Teams Client, 3CX App, Yealink phones are just some of the technology stack included in this endpoint agnostic solution. All devices wortk together as one and can be recorded and standard SIP rates an be applied

VOICE RECORDING

Multiple site recordings preformed on every call made. Stored in 4 redundant locations including Azure for final fail safe. Full packet capture can be included.

CONTACT CENTRE

Utilising Grandcoms Omni Colaboration platform the Grandcom contact centre platform can be fitted to suit any needs. Reporting included. Email notifications for missed calls or SLA breaches. Monitor staff presense and report back for exact time and attendance metrics. Can utilise any endpoint. Supports work from home

EMPLOYEE BILLING

Grandcom gives clients the ability to differetiate staff business calls from personal calls. Build in CSV reports can be run monthly in order to include deductions from staff salary. Itemised billing per staff member. Ensures staff are not able to abuse company resources.