Communication Made Simple
Grandcom provides a comprehensive suite of unified communication solutions that seamlessly integrates popular communication channels, including SMS, MMS, Email, WhatsApp, and SIP. The platform offers businesses efficient management of their communication needs, with support from systems like Cisco, 3CX, and Microsoft, and compliance with regulatory standards such as ICASA and WASPA. Grandcom ensures reliability and security with features like multi-location redundancy, encrypted communications, workflow triggers, single customer view reporting, and full audit logs. These features empower organizations with enhanced productivity, streamlined operations, and seamless collaboration across various communication channels.
How We Make Communication Simple for You.
Work with a single service provider.
Allows employees to access all communication tools from one interface, improving efficiency and collaboration.
Integrating communication tools with CRM systems to centralize customer interactions and data.
Enhances document and communication management.
SIP
We provide end-to-end managed SIP Trunks with dual location redundancy and additional cloud redundancy through Azure. Security is our top priority, so SIP logins are not exposed to the internet. Grandcom manages dedicated data lines to ensure voice quality. All calls are monitored for quality and tracked based on industry standard MOS score. Our network links directly to all major provider networks.
CISCO WEBEX
The latest Cisco Enterprise solution is hosted by Cisco themselves, ensuring full redundancy and zero downtime. It connects to a physical or virtual CUBE, enabling scaling and redundancy as required. It is billed on a flexible per-user model and can be included in the Grandcom Collaboration platform to allow Webex to be used with 3CX and CUCM, etc. Webex will soon be available in South Africa.
MICROSOFT TEAMS
Grandcom seamlessly integrates a variety of physical and software endpoints into one centrally managed solution, benefiting clients more than any single endpoint could. This includes Cisco phones, Teams Client, 3CX App, Yealink phones, and other technologies. All devices work together as one and can be recorded, with standard SIP rates applied.
VOICE RECORDING
Multiple site recordings are made on every call and stored in 4 redundant locations, including Azure for final fail-safe. Full packet capture can be included.
CONTACT CENTRE
Grandcom’s Omni Collaboration platform can be customized to meet the specific requirements of the contact centre. It includes reporting features and email notifications for missed calls or SLA breaches. The platform allows monitoring of staff presence and provides accurate time and attendance metrics. It is compatible with any endpoint and supports remote work.
EMPLOYEE BILLING
Grandcom provides clients with the ability to differentiate between staff business calls and personal calls. Built-in CSV reports can be run monthly to include deductions from staff salaries. The reports offer itemized billing for each staff member, ensuring that staff cannot abuse company resources.