Digital Transformation
Grandcom offers comprehensive solutions to businesses embarking on their digital transformation journey by revolutionizing traditional communication channels. Through our integrated SMS Message link, MMS, Email, and WhatsApp communication gateways, Grandcom empowers businesses to embrace digital transformation ensuring efficient digital communication with their customers and ensuring they are ahead in today’s rapidly evolving digital landscape.
How we Digitally Transform Your Communication Methods.
Instant delivery with the ability to track delivery and receive read receipts.
Save money on printing and postage.
Give customers easy access to relevant notices.
Integrated payment gateway and password security.
Paperless and eco-friendly solutions.
No need for the mobile user to download any complicated apps.
Customized reporting.
Allow customers to complete operational forms directly from their mobile phone.
Customers can upload documents to supplement the form.
Form terms and information entered are confirmed with customer digital signature.
Digital form information entered is converted into an approved document format.
Signed documents are returned via STFP, API, or Contact Centre Portal
ACTION SMS
Grandcom’s Message Link solution securely delivers documents, such as statements, legal notices, policies, bills, images, and other confidential documents, directly to your customer’s mobile phone. You can track whether a recipient has received and opened a document, and you can customize your mobile link to suit the needs of your business.
WhatsApp facilitates direct communication with clients and customers, streamlining interactions. Integration with customer service platforms enables real-time support and issue resolution. Moreover, WhatsApp Business API integration allows for automated messaging, appointment scheduling, and order tracking. Leveraging these features can enhance efficiency, responsiveness, and overall customer satisfaction.
CELL SIGN
Cell Sign is a digital signature tool within our document upload product, that allows your customers to sign important documents directly on their mobile phones. With Cell Sign, you can effortlessly send your customers branded documents to sign in your unique style. It employs SSL-grade encryption to protect the documents, ensuring everything is secure.
DOCUMENT UPLOAD
A mobile tool that enables your customers to quickly upload documents from anywhere directly to your environment. Our SMS-initiated document upload feature allows your customers to upload important documents from their mobile phone camera, and we will send the documents to you via email, SFTP, or integrated API. Each document will be uniquely tagged so you can easily identify which customer it was received from.
DIGITAL FORMS
The Grandcom digital form solution enables your customers to fill out important documents, upload necessary files, and sign relevant terms in one go. The aim of the Grandcom digital form mobile solution is to improve your clients’ experience, reduce friction caused by limited access to other communication technologies, and provide a simple form completion process that doesn’t require complicated apps. Signed documents can be promptly delivered back to the client in real-time or batch formats.