Mobile Communication

Bulk Messaging

Distribution of Bulk SMS, MMS & Email to mobile phones and internet connected devices.

Bulk Messaging Product Features

  • Bulk messaging can be sent via Web Interface or Integrated API
  • Replies can be delivered back to the client in real-time or batch formats
  • Set conditions (e.g. keywords) for replies or inbound messages that trigger auto responder SMS, MMS and Email
  • GrandCom messaging suppliers are accredited members of the Wireless Application Service Provider Association (WASPA)
  • Customized reporting

Mobile Interaction

Deliver documents such as statements, legal notices, policies, bills, images and other confidential documents straight to your customer's mobile phone.

Mobile Interaction Product Features

  • Instant delivery
  • Track delivery and read receipts
  • Save money on printing and postage
  • Give customers easy access to important documents and videos
  • Paperless and eco-friendly
  • Reach customers who don’t have Internet access via traditional computer systems

PDF

HTML

MP4

CellSign

A digital signature tool that gives your customers the ability to sign document in seconds from anywhere – directly on their mobile phone.

CellSign Product Features

  • CellSign allows your customers to sign important documents directly on their mobile phone. With CellSign, you can effortlessly send your customers documents to sign which is branded in your unique style. CellSign also employs SSL-grade encryption to protect the documents, thus keeping everything secure.
  • Documents for signature can be sent to customers via Web Interface or integrated API directly to their mobile phones
  • Signed documents can be delivered back to the client in real-time or batch formats.
  • All documents signed with CellSign are legally-binding and include a detailed audit trail.
  • There is no need for the mobile user to download any complicated apps, it’s an effortless process.
  • With CellSign, you’ll cut down on time wasted by getting your clients to sign documents electronically.
  • Save frequently used documents as reusable templates.
  • Automate your intensive document workflows and easily send a signature request in a few clicks.
  • Track document status and receive notifications for when it was opened and signed.
  • Automatically nudge slow signers, so no more chasing down signatures.
  • Customized reporting.

Mobile Document Upload

A mobile tool that gives your customers the ability to upload documents in seconds from anywhere - directly to your environment - instantly.

Mobile Document Upload Product Features

  • Uploaded documents can be delivered back to the client in real-time or batch formats.
  • There is no need for the mobile user to download any complicated apps, it’s an effortless process.
  • Track document upload status and receive notifications when it has been sent.
  • Automatically nudge slow uploaders, so no more chasing down documents.
  • Customized reporting.

Live Chat

Give your customers a rapid, effective way to connect with support agents.

Live Chat Product Features

  • GCN provides you all the live chat transcripts along with an effective and user-friendly interface to filter chats and search through transcripts. Gain insights and valuable information allowing you to make smart decisions to increase customer satisfaction.
  • The chat widget is completely customisable, and therefore becomes part of your website. Pick and choose from a range of colours and options.
  • Transfer chats to other agents in a single click, and work as a team to satisfy customers.
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