Hosted Voice Solution
Multimedia & voice communications over Internet Protocol (IP)
Hosted Voice Solutions Product Features
- Complete end to end solutions, from the phone, ending at handoff to the destination provider.
- Fibre/EEE with failover options to other technologies.
- Telephony management and reporting system.
- Fully integrated predictive dialler solution.
- Voice gateways that are connected to multiple interconnects in different physical locations and different networks.
- Various hardware rental packages.
Grandiose allows you to interact with all the popular communication technologies from within one UI element (Voice, MS, Email).
Grandiose Dialler Product Features
- Preview, click to dial and predictive functions which allow gives data at your fingertips
- View historical call detail with tagged recording
- Call routing based on various skills which can be dynamically assigned to your agents
- Dynamic state change and call labelling
- Grandiose to initiate and manage calling campaigns
- Agent activity reporting based on call function, queries, and campaigns
- Live Supervisor and Wallboard Displays in call and agent’s activity
- Ability to create your own post call assessments.
RoboCall is a pre-recorded voice message that can be bulk broadcasted to an individual, or a multitude of cell phones or landlines
RoboCall Product Features
- Voice message that can be bulk broadcasted to an individual, or a multitude of your clients
- We add a personal touch by using personalised human voices for the pre-recorded messages, this ensures the recipient of the call to instantly feel more comfortable.
- Calls are often preferred for the first contact and with older contacts.
- One big convenience calls have over other communication methods is that your contacts can connect to you with a touch of a single button, allowing for real-time transfers to be done.
- We will provide detailed results for each voice broadcast
Utilising our high capacity platform the SIP traffic is delivered ensuring exceptional audio quality, maintaining ultra-high availability and unmatched reliability.
SIP Trunk Product Features
- The network is fully adaptable with the opportunity of virtually unlimited call capacity.
- Progressive trunk configurations to support specific communication requirements of clients.
- Replacing your PSTN System with VoIP SIP Trunks will be a more cost effective solution.
- GrandCom offers full access to our comprehensive monitoring tools, and CDRs are generated on a per SIP trunk basis.
- Highly qualified, customer-oriented network operations.